Privacy Policy

1. Introduction

Visindo Andalan Solusi ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to all personal data we process when you use our services, visit our website, interact with us through social media, or otherwise engage with us.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

2.1 Identity and Contact Data

This includes your name, company name, email address, telephone numbers, job title, physical address, and other similar contact information.

2.2 Transaction Data

This includes details about payments to and from you, shipping and delivery information, customs documentation, and other details of products and services you have purchased from us.

2.3 Technical Data

This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

2.4 Usage Data

This includes information about how you use our website and services.

2.5 Marketing and Communications Data

This includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may provide us with your personal data by filling in forms, by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Apply for our services;
• Create an account on our website;
• Subscribe to our newsletters or publications;
• Request marketing materials to be sent to you;
• Provide us with feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with the services you have requested;
• To manage our relationship with you;
• To improve our website, products, and services;
• To make recommendations to you about goods or services that may interest you;
• To administer and protect our business and website;
• To deliver relevant website content and advertisements to you;
• To comply with legal obligations.

5. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

• Service providers acting as processors who provide IT, system administration, and platform services;
• Professional advisers including lawyers, bankers, auditors, and insurers;
• Customs authorities, regulatory bodies, and other authorities who require reporting of processing activities in certain circumstances;
• Business partners for the performance of any contract we enter into with them or you;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to countries outside of Indonesia. Whenever we transfer your personal data out of Indonesia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved by the appropriate data protection authorities which give personal data the same protection it has in Indonesia.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of processing your personal data;
• Request transfer of your personal data;
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided below.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If we make material changes to this Privacy Policy, we will notify you through a notice on our website or by email.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Visindo Andalan Solusi
Email: [email protected]
Phone: +62 21 1234 5678